FAQ
Welcome to our frequently asked questions section. Here you will find answers to the most common questions.
Delivery and returns
Below are the answers to the most frequently asked questions about delivery, returns, and exchanges.
How is delivery charged?
Delivery costs are calculated at the time of payment and depend on the destination and total weight of the shipment. For orders above a certain amount, delivery may be free of charge.
How long does delivery take?
Standard delivery within Croatia takes 2–5 business days. International shipments may take 5–10 business days, depending on the destination country.
How do I start a return?
Contact us by email with your order number and the reason for the return. We will send you further instructions.
Do you ship outside of Croatia?
We deliver to all European Union countries. The delivery cost depends on the destination country. The exact delivery fee will be shown on the checkout page, and an estimated cost can also be checked in the shopping cart before completing the order.
Orders
Below are the answers to the most frequently asked questions about orders.
How can I place an order?
Simply add products to your cart and follow the steps at checkout.
Can I edit or cancel my order?
If your order hasn't been shipped yet, we can modify or cancel it. Please contact us by email as soon as possible.
What payment methods do you accept?
We accept credit and debit cards, as well as other available payment methods listed on the checkout page.
Will I receive an order confirmation?
Yes, after a successful purchase, you will receive an email with confirmation and order details.
How can I track my shipment?
After you place your order, we will send you a tracking number by email.
Products
Below are the answers to the most frequently asked questions about our products.
Is your honey 100% natural?
Yes. All our honey comes from natural sources, with no additives, preservatives, or artificial sweeteners.
Where does your honey come from?
The honey comes from carefully selected apiaries, with a focus on sustainable and ethical beekeeping practices.
How to properly store honey?
Store honey in a dry, dark place at room temperature. It is not necessary to keep it in the refrigerator.